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Akeeba Ticket System Pro
Provide support services on your site, the easy way. BBcode or full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!
Take advantage of Joomla!'s powerful nested categories management for your support ticket categories
bbCode, WYSIWYG or email
You get to decide how your users will file their tickets. On your site, using bbCode (forum code) or a rich text editor. Or maybe via email? Perhaps a mix of the two? It's all possible.
Rich email templates
Text only emails are so 1998! Give your users a beautiful, HTML email without having to go to design school. Our email template editor uses Joomla!'s WYSIWYG editor for optimum ease of use.
Akeeba Ticket System automatically searches public tickets and your documentation (if you use Akeeba DocImport3). It shows the results while your users are still typing out their ticket. It's like mind reading, without the crystal ball. The end result? Fewer tickets to be answered by human agents, more satisfied clients!